Frequently Asked Questions

  1. Who does the design and work ?
     
  2. Where do your ideas come from ?
     
  3. Will you do a design of our choice ?
     
  4. Are the items on your website available in different colors ?
     
  5. How are items shipped ?
     
  6. Can you ship to Box numbers ?
     
  7. Is it possible to ship to an address different than the order address ?
     
  8. Are suncatchers and panels easy to hang ?
     

  1. Who does the design and work ?

    J & M Stained Glass Design does most of the design and all the construction of these works of art. You, as the buyer, aid in the design process if you have a special request using your ideas. The artisan does all construction.
     
     
  2. Where do your ideas come from ?

    Ideas come from you, the buyer, and from observation of the world around us.
     
     
  3. Will you do a design of our choice ?

    If it is feasible to do it in glass, we would be only too happy to do your design as a special order.
     
     
  4. Are the items on your website available in different colors ?

    We are happy to do any of these items in colors of your choice on a special order basis. Just tell us what you want!
     
     
  5. How are items shipped ?

    Items are normally shipped via Parcel Post, Purolator or UPS.
     
     
  6. Can you ship to Box numbers ?

    A box number can be used for parcel post, however Purolator and UPS must have a physical street address to facilitate delivery.
     
     
  7. Is it possible to ship to an address different than the order address ?

    Absolutely, just indicate where you want the item shipped.
     
     
  8. Are suncatchers and panels easy to hang ?

    Each suncatcher comes with piece of nylon line attached to its hanging loop or loops. This line can be tied to a small finishing nail in the window casing or to a curtain rod. Panels come with chain on the hanging loops and again can be hooked on small finishing nails or cup hooks screwed into the window casing. The use of suction cups is not recommended.
     
     
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